Privacy & Cookie Policy

We ask that you read this website privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

Who we are

This website is operated by Peter Bickford-Smith trading as Trevarno Marquee & Event Hire. For more information about us, see https://trevarnomarquees.co.uk/
We collect, use and are responsible for certain personal information. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as controller™ of that personal information for the purposes of those laws.

Our website

This privacy policy relates to your use of this website.
We link to other websites owned and operated by other third parties, suggested possible venues: https://trevarnomarquees.co.uk/venues
These other third party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate.

Our collection and use of your personal information

We collect personal information about you when you access our website or contact us.
We collect this personal information from you either directly, when you register with us or contact us, or indirectly, such as your browsing activity while on our website (see Cookies below).
The personal information we collect about you depends on the particular activities carried out through our website. Such information includes:

1. your name, address and contact details
2. details of any feedback you give us by phone, email, post or via social media
3. details you provide about your enquiry
4. information about the services we provide to you

We use this personal information to:

1. create and manage your account with us
2. verify your identity
3. notify you of any changes to our website or to our services that may affect you
4. improve our services
5. maintain our internal records
6. periodically send you promotional emails about new products, offers or other information which we think you may find interesting as a result of you contacting us
7. from time to time, to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise our website according to your interests.

This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.

Our legal basis for processing your personal information

When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases upon which we may rely, depending on what personal information we process and why.
The legal bases we may rely on include:

1. consent: where you have given us clear consent for us to process your personal information for a specific purpose
2. contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
3. legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)

Further information: the personal information we collect, when and how we use it

When information is collected	What information we ask for	How and why we use your information
You may give us your information by filling in forms or by corresponding with us by post, phone, email or otherwise.	Your name and address Contact information, including email address Details of the event you are enquiring about Any additional information you wish to provide	We ask for this: to communicate with you about your enquiryWe rely on your consent and our legitimate interest as the lawful basis for collecting and using your personal information. We will keep this information until: it is no longer necessary for us to retain it

Who we share your personal information with

We will share personal information with law enforcement or other authorities if required by applicable law, where it is necessary to administer the working relationship with you or where we have another legitimate interest in doing so.

Transfer of your information out of the EEA

We will not transfer your personal data outside of the European Economic Area.

Cookies and similar technologies

A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device and store some information about your preferences or past actions.
For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.

Marketing

We would like to send you information about products, special offers, or other information which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, or fax.
If you have previously agreed to being contacted in this way, you can unsubscribe at any time by contacting us on info@trevarnomarquees.co.uk
For more information on your rights in relation to marketing, see ‘Your rights’ below.

Your rights

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

1. fair processing of information and transparency over how we use your use personal information
2. access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
3. require us to correct any mistakes in your information which we hold
4. require the erasure of personal information concerning you in certain situations
5. receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
6. object at any time to processing of personal information concerning you for direct marketing
7. object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
8. object in certain other situations to our continued processing of your personal information
9. otherwise restrict our processing of your personal information in certain circumstances

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please:

1. email, call or write to us;
2. let us have enough information to identify you;
3. let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and
4. let us know the information to which your request relates.

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns or by telephone.

Changes to this website privacy policy

This website privacy policy was published on 30th September 2019 and last updated on 30th September 2019.
We may change this website privacy policy from time to time.

How to contact us

Please contact us, if you have any questions about this privacy notice or the information we hold about you.